Manasota Optics, Inc. Mission Statement

Our mission is to provide our customers products that are second to none in our industry. Our vast experience with metal optics has allowed us to evaluate our customer’s design for manufacturability which in return creates a functional, but cost-efficient product that is delivered to our customers when promised.

Quality Objectives

We strive to accomplish our mission through the following Quality Objectives:

CUSTOMER SATISFACTION: Achieve a rating of 5 on a scale of 1 through 5. This is monitored through all interactions with the customer (engineering, purchasing, quality, etc.), from the quoting stage through final shipment

ON TIME DELIVERY: Achieve and maintain 95% or better on time delivery rating

DEFECT FREE PRODUCT: Scrap rate to be <1.0% of cost of goods sold

SUPPLIER SATISFACTION: Supplier Performance will be measured with less than 10% of all suppliers receiving a “below expectations” rating

We Will Achieve Our Mission Through:

Open communication with our customer. We will clarify customer product specifications and quality requirements to ensure we have a clear understanding before the production process begins. This process will continue with our employees during the production stage. The final product compliance will be verified to ensure our product meets our customer’s expectations.
Understanding that our reputation IS our business. Quality is our basic strategy for survival and a requirement for future growth.
By adopting a policy of continual improvement and by paying attention to “lessons learned”. If we fail by producing a defective product, we will determine what went wrong and how to avoid future occurrences.