Manasota Optics, Inc. Mission Statement

Our mission is to provide our customers products that are second to none in our industry. Our vast experience with metal optics has allowed us to evaluate our customer’s design for manufacturability which in return creates a functional, but cost-efficient product that is delivered to our customers when promised.

Quality Objectives

We strive to accomplish our mission through the following Quality Objectives:

CUSTOMER SATISFACTION
Achieve a customer satisfaction rating of five on a scale of 1 through 5. This will be monitored via interactions with the customer from the initial quote through the final shipment and will include communication with engineering, purchasing, quality, etc.
ON-TIME DELIVERY
Achieve and maintain an on-time delivery rate of 95% or better.
DEFECT FREE PRODUCT
Attain a scrap rate of <1.0% of the cost of goods sold.
SUPPLIER SATISFACTION
Approved suppliers will have performance measured and less than 10% of all suppliers will receive a “below expectations” rating.

We Will Achieve Our Mission Through:

Open communication with our customer. We will clarify customer product specifications and quality requirements to ensure we have a clear understanding before the production process begins. This process will continue with our employees during the production stage. The final product compliance will be verified to ensure our product meets our customer’s expectations.
Understanding that our reputation IS our business. Quality is our basic strategy for survival and a requirement for future growth.
By adopting a policy of continual improvement and by paying attention to “lessons learned”. If we fail by producing a defective product, we will determine what went wrong and how to avoid future occurrences.